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What if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

When will my credit card be charged?

In the case of returns, credits usually take 7-10 business days from the time we receive your item(s).

What if I received the wrong product?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Custom Suit Lead Time:

Lead times for custom products vary throughout the year. Current lead times listed represent our best estimate based on custom product demand.  Our custom suit build time varies, but is typically 5-6 weeks.

Lead times are not calculated from the date the order is placed, but rather from the date that a product is approved for production by the customer and all required measurements and customer images are supplied for us to begin production.

PLEASE NOTE: Lead times are not a guarantee. If you have a specific date you must have your product by you must place a rush order in order to insure delivery.

How do I clean my Asphalt Addiction Leathers?

It is vital not to let dirt build up over time on items of leather clothing. Never use products containing solvents to clean them. Use a high quality leather cleaning kit that you can find at any automotive or furniture store. If you don’t have a kit, you can always use a sponge or a clean cloth and cold water with a little neutral soap as detergent. After cleaning the item, leave it to completely dry well away from any sources of heat (e.g. the sun, radiators, etc…) and, if possible, lay it on a flat surface or on a suitable hanger. The lining must be washed separately in water at 40°C max; we recommend that you use a neutral soap and not a detergent powder which might be abrasive.

Do you have advice on how to clean the leather garments?
  1. Do not rub down the garment with a brush or abrasive materials or creams.
  2. To remove both gnats and dust, simply wipe the area with a soft sponge soaked in neutral soap and water. It is best to promptly remove any organic spots left by insects (e.g. gnats, mosquitoes etc.), since the fluids they contain are quite aggressive on the leather.
  3. Any oil or grease should be washed immediately with a soft damp cloth, clean with gentle circular movements, avoiding to unduly rubbing the soiled area.
  4. Dry the garment away from heat sources and in a well-ventilated place, it is best to lay the garment flat or use a clothes hanger to prevent the garment from creasing or taking on shapes that are difficult to eliminate.
  5. When a garment is dried or after it is wet, the leather may appear dry or stiff. To restore its initial characteristics use a leather care Protection and Cleaning Kit, which can be found at any automotive or furniture dealer. Remember to take great care of your leather garments they are made of several different materials.
How do I wash the textile (Cyclone) garments?

As with leather, it is important that you do not allow dirt to build up on fabric garments, which over time may seep between the weave of the fabric and become very hard to remove. Asphalt Addiction textile garments in fabric or with waterproof and breathable membranes should be washed in luke warm water (max. 30°C) with softener free, neutral soap, instead of detergents containing solvents and abrasives. When washing make sure you treat the outer fabric very delicately, excess rubbing may damage the fibers. It is best to remove padding and protections, close zips and Velcro’s (this avoids their abrasive effect on the fabric or the internal netting). What’s more, it is important to remember to dry the garment in a dry place away from direct light and heat. Remember to take great care with garments made of several different materials. All technical fabrics, including elasticized versions, must always be given a very delicate cleaning treatment. In particular high-tech fibers with mechanical properties must be treated with softener free, neutral detergents. Softeners can significantly weaken the waterproof and oil-proof surface treatments and even damage the resin coatings and multi-purpose membranes in Polyurethane and based on Polytetrafluoroethylene (i.e. PTFE – Teflon) usually applied on the backing of the fabric.

OUR

RETURN POLICY

If you don’t see the question your looking for, please contact us.

Can I return an Asphalt Addiction product that I ordered from another retailer?

We do not accept returns on products that were not purchased from the AsphaltAddiction.com website. If you ordered a product from another retailer, you will need to return it that retailer.

Where do I ship my return?

If you would like to make a return, please contact Customer Service to request an RMA form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact our customer service department (Add company phone number and email here)

How do I ship my return?

Pack and seal your box securely, in the original packaging if possible. For boots, place the box inside a shipping box. To ensure that your return package arrives to our warehouse successfully, Asphalt Addiction suggests shipping your return package with a tracking number. Packages must be returned prepaid or package will be refused.t.

When will my credit card be refunded?

Once Asphalt Addiction receives your returned merchandise, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

 

If the item you ordered arrives defective or the fitment/sizing was miscalculated please contact – Customer Service at contact@asphaltaddiction.com

Items returned due to miscalculated sizing or fitment may be subject to a 20% re-stocking fee.

If the item you ordered arrives damaged due to shipping, please contact the shipping company and initiate a claim.

CONTACT US

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